Responsible Gaming at Wizardo

Gambling is a weird beast. It is supposed to be fun. Exciting. Then suddenly the money vanishes and you are staring at a screen wondering what happened. Our commitment to responsible gambling connects directly to how we handle customer service. We want you to enjoy the games. That is the whole point. But you have to stay aware of the financial hits and social mess that happen when things spin out of control.

Maintaining Personal Control

Treat this as a hobby. It is not a job. It is definitely not an income. Some people find it hard to just relax and only risk what they can actually afford to lose. If you want to keep your head straight, you need a plan. Use these rules:

• Think of gambling as leisure time, never as a way to make money.
• Stop trying to win back what you lost immediately because there is always a next time.
• Only play if you have extra cash that is not for bills.
• Watch the clock and track every dollar spent.
• Ask for a break if you need one. Support will exclude you for a while.

Account Management and Self-Exclusion

Sometimes you just need to walk away. Send an email to [email protected] for a self-exclusion request. We shut the account down within 24 hours. You have to tell us if you have other accounts. Do not open new ones. We try to stop new accounts from being created but the responsibility is yours. Wizardo is not responsible for losses on those other accounts. If you have questions, talk to the organizations that actually know how to help.

Self-Assessment: The Reality Check

Is gambling messing with your life? Or the people you care about?. Ask yourself these questions:

• Does it keep you from work or school?
• Is it just a way to kill boredom?
• Do you play alone for hours?
• Have people criticized your habits?
• Did you lose interest in your family or hobbies?
• Do you lie about how much you spend?
• Have you stolen or borrowed money to gamble?
• Are you scared to spend "gambling money" on normal stuff?
• Do you play until you have zero dollars left?
• Do you chase losses right away?
• Do you feel desperate when the money runs out?
• Do arguments make you want to play?
• Do you feel depressed or suicidal because of it?

If you said yes to most of these, you have a problem. Go talk to someone.

Where to Get Help

Professional groups offer advice and practical help for the fallout of gambling:

1. GamCare: They provide consultations in Great Britain at www.gamcare.org.uk or call 0845 6000 133.
2. Gamblers Anonymous: A group of people helping each other with compulsive gambling problems at www.gamblersanonymous.org.uk.
3. Gambling Therapy: They offer counseling and support at www.gamblingtherapy.org.

Underage Players and Filters

If you are under 18, get out. It is illegal. We verify everyone's age. If a minor wins, we cancel it. Parents should use filters. It keeps kids off these sites. Try Net Nanny at https://www.netnanny.com if you share a computer with people who should not be betting.